Sometimes as a customer and client, you have to do something you’d rather not do to take up for yourself and peacefully protest how you’ve been treated. Voting with your dollars, or taking your business elsewhere, is a way to impose a financial cost for a business’ unacceptable actions or inactions.
No matter (again: no matter) what a customer does or doesn’t do, an employee must act professional
ly at work and put their personal issues aside. Period. This is a basic policy at a restaurant or gas station, and even with the rudest of customers. It is basic professionalism.
Employees can’t actively bad-mouth and harass clients. Employees can’t actively bad-mouth other employees and their very job. Employees can’t make it impossible for a good client to do business. Any of this is preposterous, and not remotely worth humoring or debating any day of the week. Ever.
A good business will care. And they will show they care by swiftly and proactively stopping employees’ childish behavior and apologizing to the client. A good manager won’t trifle with what the client did. Instead, he or she will be VERY focused on what her employee did or needs to do.
A customer having to endure this treatment is unacceptable. It is wrong, deeply unfair, hurtful, and disappointing. I expect better of any business, even a truck stop. I am genuinely nice and unfailingly polite, even to the very few people who are hateful to me. And I expect the same civil behavior when doing business. With great restraint, decency, and peace, I respectfully disagree.
Employees can’t actively bad-mouth and harass clients. Employees can’t actively bad-mouth other employees and their very job. Employees can’t make it impossible for a good client to do business. Any of this is preposterous, and not remotely worth humoring or debating any day of the week. Ever.
A good business will care. And they will show they care by swiftly and proactively stopping employees’ childish behavior and apologizing to the client. A good manager won’t trifle with what the client did. Instead, he or she will be VERY focused on what her employee did or needs to do.
A customer having to endure this treatment is unacceptable. It is wrong, deeply unfair, hurtful, and disappointing. I expect better of any business, even a truck stop. I am genuinely nice and unfailingly polite, even to the very few people who are hateful to me. And I expect the same civil behavior when doing business. With great restraint, decency, and peace, I respectfully disagree.
